Support and Services

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CIM Solutions Support & Maintenance Plan 

The financial cost of unplanned downtime can be expensive and lead to additional costs to your business. We understand it's essential to maximise productivity, which is why we offer VIP Support Plan, specifically designed with your success in mind.


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Training is done at the Vero Corporate Headquarters in Southfield Michigan. All our SURFCAM and WorkNC classes are conducted there. Class Schedule is in the events page

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Request Support

On maintenance, Direct users can use the Customer Support portal above to submit support requests. If you are a reseller customer, an off-maintenance customer, or are unsure who to talk to about support, check the gobal reseller page.

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System Requirements

To find out the optimum hardware specification for running Surfcam at its very best.

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Latest Release Information

Find out what has been included in the most recent release.